Frequently Asked Questions and Answers
about MDInterview (MDI)
1. What are the advantages to the patient using MDI? Easy access via any web-accessible device (computers, iPads, smart phones, etc.) saves time for both the patient and the provider. The patient responds to a computer-patient interview which produces a professionally written, grammatically correct pre-surgical psychosocial assessment or their medical history which is emailed to the providers office. Either by phone or face to face visit, the provider verifies the document and treats the patient.
2. Is the patient information kept confidential? Yes. The patient information is retained in the providers queue to which only the provider has the username and password. The patient information is kept in the providers queue for approximately 12 months after which it is deleted. MDI also uses industry technology and regulatory security standards in keeping with the Health Insurance Accountability and Portability Act. All providers using MDI are expected to be compliant with HIPPA standards.
3. How long does MDI safely and securely store the patient information? For one year.
4. While patients are using MDI to give their medical history, can they stop and start up again as needed, and if so, will the information be saved so they can resume where they left off without starting all over? An exit button allows the patient to stop the interview and return to the place where they exited.
5. Can the patient see and change the medical history before he/she sends it to the provider? The patient cannot see the report before it is sent to the provider. All the patient can see is the interview and respond to it. There is a "Back" button on each page of the interview. The patient is able to select the "Back" button at any time and the software will take them back to the previous screen where they are able to change their response. Once the patient finishes the interview, the software sends the report to the provider and the patient can no longer change anything.
6. How long does it typically take for the MHP to complete his/her assessment/plan? 15-30 minutes. The MHP is automatically notified by email that the patient’s history is complete. Then the provider is able to contact the patient by phone or set an appointment for the patient to come to the office to clarify any issues. The MHP (using MDI) then makes any changes in the history and efficiently completes the report.
7. Does MDI have a help line to call if needed? Although MDI is very simple to use and to-date there have been no significant operational problems, there is contact information posted on the MDI website. MDI's customer service is prompt and responsive.
8. What has been the experience for providers/physicians and patients who have used MDI? Thousands of patients and many mental health professionals, primary care physicians, and bariatric surgeons have successfully used MDI and given very favorable reviews. Most insurance companies have accepted the psychosocial assessment report and physicians and surgeons the medical history.
9. Are the questions in the bio-psychosocial history evidence-based and credible? The questions/statements used are consistent with other bio-psychosocial survey instruments. The unique MDI software was patented in 2007-2008. Please see the attached MDI Fact Sheet.
10. Is there a provider workflow sheet that one can read? Yes. There are several materials posted on the web-site that show the different phases in the MDI process as well as specific work flows.
Note: Following is a step by step guide through the brief Provider registration process.